The ITIS appointments module allows you to manage appointments with customers easily and conveniently. Configure time slots, showing your availability for your customers, who can easily book the corresponding time slots directly on the website. Provide free or chargeable appointment with your expertised employees, and optimize your support services and availability this way. Define, if the requested appointments need to be confirmed by your team, or not.
Time Slots and Appointments
Configure time slots for employees and schedule appointments with groups or dedicated contacts.
Keep track of ongoing or requested appointments with the appointment dashboard. You can also see the total amount billed to customers for appointments.
The corresponding historical trend is displayed graphically.
In the appointment itself, parameters such as date, time, and participants are managed. Additionally, each appointment is associated with an appointment product, allowing you to differentiate between services and facilitate billing, if desired.
Groups can be created based on the employees' skills, and it's also possible to assign employees to them.
Time slots can be assigned to employees and filtered during appointment scheduling.
Creating Time Slots
Time slots can be created manually, but they can also be generated using batch processing. This way, you can easily and quickly represent the available appointments.
Appointment Scheduling via the Website
Customers can schedule an appointment with a specific department (group) or a particular employee, and even pay for the requested service, directly on your website.
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